First things first

Watch our walkthrough of the Pangea Hub

Learn how to use the Pangea Hub, from signing up and navigating the knowledge base to creating support tickets.

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Pangea Hub FAQs

Check out the list below for answers to the most frequently asked questions about our Pangea Hub.
Can we use it to log tickets from today?

Yes you can! Our official launch date is 1st September, 2021, but we do have the procedures in place to handle any tickets immediately.

What are the Operations support hours?

We operate 9am-6pm, and have emergency staff on call 24/7.

Can I still raise tickets through the Pangea support email?

Yes you can!

Are incidents logged against user accounts or customer accounts, so they can be viewed by other users?

They will be logged under the customer account, so you’ll be able to view your tickets on the Pangea Hub.

Once the new support system is live, is this the only way to raise a case?

No, you can still email us at support@pangea-group.net if you’d prefer.

Get started on the Pangea Hub

Log in to the Pangea Hub to check it out, or sign up if you haven’t already created an account.
Sign upSign in

Still can’t find what you’re looking for?

Give us a call on 0800 470 4070
Send us an email at support@pangea-group.net
Message us on our live chat
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