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We’re looking for:

2nd Line Support Engineer

Salary: £24k – 28k, depending on experience
Type: Permanent, full time
Start Date: Immediate

We’re looking for a 2nd Line Support Engineer to provide day to day second line technical support and provisioning for customer services.
About the role

A typical day would be split between provisioning complex customer CPE devices, assisting first line support, liaising with suppliers, managing non-BAU customer requests and troubleshooting escalated tickets.

This role is ideal for a person who is technically minded but is also keen to engage with a wide audience on a business level. 

What you’ll be doing

  • Acting as a point of escalation for the 1st line support team
  • Service setup for non-standard and complex services
  • Provisioning on complex services and CPE configurations for customers
  • Provisioning and support of non BAU type services for customers
  • Packing and shipping completed orders 
  • Supporting the sales team with an understanding of product capabilities and value 
  • Project managing small engineering projects
  • Testing of new products and services to be introduced into the Pangea portfolio
  • Assisting the team in the preparation and follow up process of on boarding of new clients
  • Various ad hoc duties

Skills you'll need

  • Network certification, e.g. CCNA or networking related degree or diploma
  • Previous 2nd line or network support experience in a service provider environment
  • Familiarity with CLI interfaces to configure routers, e.g. SSH / telnet / console
  • Exposure to cellular network or broadband network environments
  • Flawless project and time management
  • Excellent communication skills, both verbal and written
  • An attention to detail and ability to work on projects through to completion
  • The confidence to work autonomously and liaise with a mix of individuals
  • The ability to liaise with internal and external stakeholders in a professional manner

How to apply

Send your CV and cover letter to careers@pangea-group.net.

That’s it!
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