Operations Manager

Kingston Upon Thames office
Full time | £37-42k depending on experience

We’re looking for an Operations Manager to assist in running day to day operations across support, projects and accounts.

We work (and play) hard in one of the most fast-paced industries in the world, so we need a team player who is bright, full of ideas, and willing to operate in a fluid and changing environment.

This role is ideal for a person who is a true all-rounder looking for a challenge—being able to juggle tech, operations, and project management.

What you'll be doing

Areas of the role include: 

  • Acting as a point of escalation for the support team
  • Assisting in service setup for non-standard and complex services
  • Supporting the sales team with an understanding of product capabilities and value
  • Where relevant, attending industry forums, trade shows, and events, to network and research trends for new areas of business
  • Handling customer account enquiries
  • Project managing various projects
  • Supporting complex customers, and ensuring all Pangea teams work together for the benefit of the customer

Skills you'll need

Required skills for the role include:

  • Previous experience as an Operations Manager
  • Previous experience in a mobile network or service provider environment
  • A good understanding of networking technology and mobile networks
  • Outstanding communication skills, both verbal and written
  • Excellent project management skills
  • Autonomous and self-motivated, but also a capable team player
  • IT skills such as Excel, Word, and PowerPoint

How to apply

If you’re interested in applying, please send a cover letter along with your CV to careers@pangea-group.net.

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