Join our team
Be part of one of the most challenging, forward thinking, and competitive industries in the world.
We’re looking for:
Sales Support Specialist
Salary: £20 – £30k plus benefits Type: Permanent, full time Start Date: Immediate
We are seeking a dynamic and detail-oriented Sales Support Specialist to join our IoT team.
About the role
As a Sales Support Specialist, you will play a crucial role in assisting our sales team in achieving their targets and ensuring a seamless customer experience. You will be responsible for a range of tasks that facilitate the sales process, from order management to customer communication.
An exciting career path lies ahead for the successful candidate, with the opportunities to progress towards sales and account management roles in a multi-award-winning business.
We’re looking for someone who’s eager to learn more about the IoT market and all the exciting technology that comes with the job. Above all, you’ll need exceptional organisational skills and great attention to detail. If you’ve got a mindset to succeed and you see your future in a dynamic account management and sales environment, we want to hear from you!
What you’ll be doing
Assisting with a wide range of partner inquiries, interacting with customers to provide product information, answering inquiries, resolving issues promptly and professionally, and issuing escalations as needed.
Answering the Pangea central phone, as well as all inbound calls to the general Pangea Sales Team telephone number, in a courteous and professional manner.
Documenting all queries received and answering wherever possible. Where an immediate answer is not available, passing the query to the relevant team/individual.
Efficiently processing sales orders, ensuring accuracy and timeliness in order fulfilment, and collaborating with various departments, such as logistics and finance, to ensure smooth order processing. If any pricings queries occur that are outside the standard price list pass these on to the appropriate PAM/SAM to assess.
Preparing and maintaining sales documentation, including quotes, contracts, NDAs and invoices, and ensuring they are complete and compliant with company policies.
Accurately updating internal records.
Attending weekly internal sales calls.
Maintaining and updating the CRM system, ensuring data accuracy and completeness. There is a requirement to process requests for documentation from partners, i.e. contracts, policies, processes and certificates.
Developing an understanding of Pangea IoT product capabilities, our value proposition, and solutions to effectively communicate their features and benefits to customers — both at a technical and business level.
Staying updated on industry trends, product developments, and competitive offerings to provide valuable insights to the sales team.
Assisting the sales team in preparing overage reports, proposals, overage calculations, contract end dates and marketing materials for client meetings and presentations.
Assisting in the preparation and follow up process of onboarding new partners.
Assisting with changes to current partner set-ups including tariff changes, overages and cease requests etc.
Generating regular sales reports and analysing data to identify trends and opportunities for improvement. Through day-to-day interaction with partners, identifying any possibilities for up-sell or cross-sell, and passing to Account Manager for follow up.
Smashing KPI targets set by the business on a quarterly basis.
Skills you'll need
Flawless communication skills in both spoken and written English.
Computer literate with experience of Microsoft Word, Excel, and PowerPoint.
Confidence to work autonomously and liaise with a mix of individuals.
A keen eye for detail with excellent organisational skills.
A strong team player who’s able to collaborate on very diverse projects.
Adept at talking to people from different backgrounds, you should have experience managing a conversation over the phone and improving working relationships with clients.
Ability to manage multiple accounts, relationships, and projects simultaneously.
Successful record of hitting sales targets.
Personal drive and ambition with the desire to be always at your best.
Bachelor’s degree in business, marketing, or a related field is preferred.
Proven experience in a sales support role, preferably in the IoT or technology sector.
Strong communication skills, both written and verbal, with the ability to communicate technical information effectively.
Excellent organisational and time-management skills, with the ability to prioritise and manage multiple tasks.
Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
Detail-oriented and committed to maintaining accurate records.
Customer-focused with a strong commitment to delivering exceptional service.
Ability to work collaboratively in a fast-paced team environment.
Knowledge of IoT technology and industry trends is a plus.
2 days remote working option.
Opportunities for professional growth and development.
A dynamic and innovative work environment.
A chance to work in the IoT sector driving digital transformation across various industries.
Salary: £25k – £35k, plus commission & benefits Type: Permanent, full time Start Date: Immediate
We’re looking for a Partner Account Manager who’ll be able to provide a world-class experience to our customers—both existing and new!
About the role
Our new Partner Account Manager will primarily manage day-to-day relationships with our clients, responding attentively and enthusiastically to a wide range of enquiries relating to our products, billing, commercials, and contracts.
We’re looking for someone who’s eager to learn more about the IoT market and all the exciting technology that comes with the job. Whether you’re on the road visiting our partners to bring them up to speed with the latest opportunities, or looking for new prospects at trade shows, you’ll need exceptional organisational and client-facing skills—and most importantly, a mindset to succeed.
What you’ll be doing
Building and executing contact strategies that leverage and nurture our existing partner relationships while actively presenting products and solutions to generate new revenue
Identifying new sales prospects, building and executing sales plans, and successfully negotiating sales transactions to generate revenue and profit in line with challenging targets
Assisting with a wide range client of enquiries, or issuing escalations as needed
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