A typical day would be split between provisioning complex customer CPE devices, assisting 2nd line support, liaising with suppliers, managing non-BAU customer requests, troubleshooting escalated tickets.
You’ll be working in a close-knit environment and be celebrating the successes of the business, while helping manage the challenges. We work and play hard, so we need a Technical Support Manager who is bright, full of ideas, and willing to operate in a fluid and changing environment.
This role is ideal for a person who is technically minded but also can communicate with a wide audience on a business level.
Previous experience in a mobile network operator environment, in addition to computer networking experience, is essential.