IoT careers at Pangea

Interested in getting involved in one of the most challenging, forward thinking, and competitive industries in the world?

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Technical Support Manager

Location: London office
Salary: £26,000 – £29,000 (dependent on experience)
Type: Permanent
Start Date: Immediate

We’re looking for a Technical Support Manager to provide day to day second line technical support and provisioning for customer services, as well as mentoring and leading the team.
About the role

A typical day would be split between provisioning complex customer CPE devices, assisting 2nd line support, liaising with suppliers, managing non-BAU customer requests, troubleshooting escalated tickets.

You’ll be working in a close-knit environment and be celebrating the successes of the business, while helping manage the challenges. We work and play hard, so we need a Technical Support Manager who is bright, full of ideas, and willing to operate in a fluid and changing environment.

This role is ideal for a person who is technically minded but also can communicate with a wide audience on a business level.

Previous experience in a mobile network operator environment, in addition to computer networking experience, is essential.

What you’ll be doing

  • Service setup for non-standard and complex services
  • Provisioning on complex services and CPE configurations for customers
  • Provisioning and support of non BAU type services for customers
  • Supporting the sales team with an understanding of product capabilities and value
  • Project managing operations projects
  • Testing of new products and services to be introduced into the Pangea portfolio
  • Managing and mentoring the 2nd line team using your mobile network experience and technical expertise
  • Assisting in ensuring that the 2nd line team is equipped and trained to service customers
  • Reporting to the Operations Director

Skills you'll need

  • Network certification, e.g. CCNA or networking related degree or diploma
  • Previous 2nd line or network support experience in a service provider environment
  • Familiarity with CLI interfaces to configure routers, e.g. SSH / telnet / console
  • Exposure to cellular network or broadband network environments
  • Project and time management
  • Excellent communication skills, both verbal and written
  • An attention to detail and working on projects through to completion
  • Confidence to work autonomously and liaise with a mix of individuals
  • Ability to liaise with internal and external stakeholders in a professional manner
  • Assisting the team in the preparation and follow up process of on boarding of new clients
  • Various ad hoc duties
  • Team management, rostering and being a technical lead
  • Ability to mentor team members

How to apply

Send your CV and cover letter to careers@pangea-group.net.

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