Join our team
Be part of one of the most challenging, forward thinking, and competitive industries in the world.
We’re looking for:
2nd Line Support Engineer
Salary: £24k – 28k, depending on experience Type: Permanent, full time Start Date: Immediate
We’re looking for a 2nd Line Support Engineer to provide day to day second line technical support and provisioning for customer services.
About the role
A typical day would be split between provisioning complex customer CPE devices, assisting first line support, liaising with suppliers, managing non-BAU customer requests and troubleshooting escalated tickets.
This role is ideal for a person who is technically minded but is also keen to engage with a wide audience on a business level.
What you’ll be doing
Acting as a point of escalation for the 1st line support team
Service setup for non-standard and complex services
Provisioning on complex services and CPE configurations for customers
Provisioning and support of non BAU type services for customers
Packing and shipping completed orders
Supporting the sales team with an understanding of product capabilities and value
Project managing small engineering projects
Testing of new products and services to be introduced into the Pangea portfolio
Assisting the team in the preparation and follow up process of on boarding of new clients
Various ad hoc duties
Skills you'll need
Network certification, e.g. CCNA or networking related degree or diploma
Previous 2nd line or network support experience in a service provider environment
Familiarity with CLI interfaces to configure routers, e.g. SSH / telnet / console
Exposure to cellular network or broadband network environments
Flawless project and time management
Excellent communication skills, both verbal and written
An attention to detail and ability to work on projects through to completion
The confidence to work autonomously and liaise with a mix of individuals
The ability to liaise with internal and external stakeholders in a professional manner
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