Pangea achieves 74 NPS score, double the industry average

In our 2022 partner survey, we landed a spot in the ‘excellent’ NPS category after netting a score of 74 (the industry average is 32).

It’s all thanks to our team’s hard work supporting our partners (now 430 partners and counting!). Our goal is to continue offering the best guidance in the channel, so we can keep our overall customer approval rating at 93%.

When we asked our partners what the most important factor was in their decision to use our mobile connectivity (in order of priority):

– 53.49% put coverage and reliability as the main reason for choosing us

– 56.82% put flexibility of tariffs as their second most important factor

– 53.57% said control and support via our SIM management portal was their third priority

How we’re responding to partner NPS feedback

Partners are asking for expert guidance with industry changes, like the PSTN switch-off. So we built a smart PSTN sales planner—free to use, exclusively for partners.

The sales planner takes the guesswork out of the PSTN switch-off, cutting weeks from planning replacement rollouts, and identifies the perfect connectivity solution for each deployment.

It was built by our intelligent mobile connectivity experts; and partners have already used it to secure several seven-figure PSTN migration contracts.

Learn more about our PSTN switch-off sales planner

Take the guesswork out of the PSTN switch-off and cut weeks from planning replacement roll-outs with our free automated tool.

Learn more

We’re working on all-new 5G products as a direct response to feedback from partners who need connectivity for data-hungry solutions. And to help partners win bids on valuable tenders that require managed connectivity, we invested six figures into our portal; so keep an eye out for new and improved self-service tools.

Our Sales Director Bernie McPhillips said: ‘We’re delighted with the results of our NPS partner survey. We take feedback seriously and the whole team works hard to keep our partners happy. The results will help us set new goals as we look to push forward and provide an even better service to our partners.

‘Whether you’re a reseller, MSP, ISP, or IoT solution provider, we can help you unlock hidden revenue in your base and give your customers the best connectivity in the market.’